Help and FAQs
We have tried to answer some of the most common questions you may have in the following sections. Please read through to see if your question is answered before contacting us.
- When were they published?
We publish new editions every year following the Budget, normally in March. The publication date of each book is listed clearly.
- Are they easy to read?
We pride ourselves on publishing plain English tax guides that contain lots of easy to follow examples. You will see dozens of testimonials on the site.
- Will they help me save tax?
All of our tax guides are littered with tax planning tips to help you legally reduce your tax bill. Naturally we can never guarantee to save you tax as everyone's situation is different. (Always steer clear of any tax adviser who guarantees to save you tax!) We do, however, go to great lengths to provide details of every conceivable tax saving opportunity.
- How long are they?
Most of our guides are well over 100 pages in length, some are over 300 pages long.
- Who writes them?
All of our tax guides are written by chartered accountants and other experienced tax writers. Our editor, Carl Bayley, is a council member of the Institute of Chartered Accountants in England and Wales.
- Are the printed tax guides proper books?
Absolutely. All of our tax guides are printed and bound by a professional book printer.
- What if I'm not happy with my book?
We'll refund it, no questions asked. We ask that any books returned are sent back within 30 days in the condition in which they were received. Buyers are responsible for any return postage costs.
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About Taxcafe UK Ltd
How long has Taxcafe been around?
Taxcafe.co.uk was launched in 1999 by Nick Braun and Aileen Smith. Their aim has always been to produce affordable and easily digestible tax information for investors, business owners, IFAs and indeed accountants.
Nick has been in tax publishing since 1989.
The Taxcafe head office is based in the seaside town of Kirkcaldy, just North of Edinburgh. Our offices have stunning sea views, making it the ideal place to run an internet company!
Our editor Carl Bayley is based in Edinburgh and our other writers and experts are based in Manchester, Berkshire and Aberdeen.
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- How do I order from your website?
Ordering from our website is quick and easy. Simply browse the products using the buttons at the top of every page. You can then add items to your shopping cart using the buttons at the bottom of the product pages. When you're ready to pay, press the "View Cart & Checkout" button, which is located at the top right of every page. You can then review the items in your shopping cart and click "Pay Now" to be taken to WorldPay's secure server.
- Do I need to register to order?
No. We try to make your shopping experience as simple and quick as possible, so we don't ask for pages of unnecessary information.
- Using the shopping cart
Taxcafe's unique shopping cart is easy and quick to use. It uses session cookies to store the products you are purchasing as you move from page to page. Session cookies are not stored on your computer and are deleted when you close your browser.
If you are having difficulty adding items to your shopping cart, you may need to adjust your browser settings to allow session cookies.
- What payment methods do you accept?
You can pay for the products on this site a number of ways. You can pay:
- Online - We use Worldpay Plc, the UK's leading online payment company to process our online transactions. WorldPay accepts: Switch, Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB and Solo.
- We also accept PayPal - the safe and easy way to make online payments.
- By Cheque - We are happy to accept cheque payment for any product on our site. Simply click the "Pay by Cheque" button at the bottom of every product page. You can then fill out the form, print it and send it along with your cheque.
- How much do you charge for delivery?
Normally we charge just £2.95 for postage and packaging, however we are currently offering FREE delivery for a limited time. This price stays the same no matter how many items you add to your shopping cart.
- When will my order arrive?
All of our books are sent Royal Mail first class and should arrive within one or two business days.
- Do you pass my details on to third parties?
No. We are committed to protecting your privacy so will never pass on or sell our customers details.
- Is it safe to pay online?
We use Worldpay and PayPal, two leading online payment companies, to process our online transactions. They never divulge your credit card information to anyone, including Taxcafe.
- Do you store my credit card details?
Absolutely not. In fact if you place an order online we never receive your credit card details because payments are taken independently by Worldpay or PayPal.
- I want to find out more
Click here to read more about Privacy and Security.